FAQ
Useful Links
FREQUENTLY ASKED QUESTION
WHERE DO YOU SHIP?
At the moment we only ship to the UK
WHAT CARRIER DO YOU USE?
We use good old Royal Mail - they sometimes send it via ParcelForce though as the 2 companies work together. Most orders will arrive with your normal postal delivery though.
WHEN WILL YOU POST OUT MY ORDER?
We usually post out orders the following working day after they have been placed. This is provided that the funds have cleared and so things like e-cheques or payment by cheque will take a bit longer. We rarely get payment by these methods though and standard online orders paid using a credit card, debit card or paypal account get processed the following working day.
WHERE WILL MY GOODS BE DISPATCHED FROM?
All orders are posted from St Ives, Cornwall. If you are really interested we take our parcels down into town and post them from either the Wharf Post Office or the little post office on Tregenna Hill.
WILL MY ORDER BE SECURE?
We adhere to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. Your payment is processed on Shopify, the worlds biggest eCommerce, and most secure shopping platform.
We never get to see your payment information ourselves - this is dealt with by Shopify payments or paypal who are much bigger and cleverer than us and know how to protect your information wisely.
We don’t sell, lease or otherwise distribute any personal customer information. We hate this happening to our own personal information so we wouldn't do it to you either.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit and debit cards and paypal. If you don't have online access to this, do contact us and we can arrange for you to pay by snail mail and cheque. This will take some time though as we have to wait for your funds to clear into our bank before we will post them out to you.
WHAT HAPPENS IF I DON'T RECEIVE MY ORDER?
Just contact us at stivesbythesea@gmail.com and we will help you. We are actual people here, not some faceless bots so we will always be here to help (except on weekends when we will be out and about with the kids).
HOW DO I GET A REFUND?
We really hope you do like your order. However, we know that ordering via the internet can be strange and you might not like our products once you have got them there in person. We do offer a 60 day refund policy but you do need to pay for the return postage yourself. If you require a refund please click here >>
If you have any other questions you would like answering, please CONTACT US.
