Frequently Asked Questions
CLICK ON THE QUESTIONS TO SHOW THE ANSWERS
We have answered lots of your questions here
How can I contact you?
You can send us an email at stivesbythesea@gmail.com
Or you can write to us at:
St Ives By The Sea
Chy-An-Kernyk
Alexandra Road
St Ives
TR26 1ER
Where can I buy the game?
You can buy it directly here from our website, or it is in the following shops in St Ives:
- The Wharf Post Office
- Gullz R Loud
- St Ives Library
Who designs your products?
We do all the design ourselves between myself (Miranda) and my husband (David). David is more the artist but I am good on the technical side of things, such a Adobe and website things.
Who takes your photos and videos?
That is mainly me (Miranda), but David also takes some too. I did a photography course at St Ives library which really helped my photography to improve. I use a Canon and an iPhone.
Do you stock other people's products?
No, at the moment we don't stock other people's products, just our own things.
How much is postage?
£3.50 (UK addresses only). We do apologise if this seems a lot. The game is fairly big to post and Royal Mail charges more than that to post it!
If you are in St Ives and would prefer to come and pick up the game from us, please use the code STIVESLOCALPICKUP which will give you free postage. Please contact us so we can work out a time for you to come and collect the game (our house is on Alexandra Road, just down the road from the Rugby Club - Ayr side, not Stennack side).
We currently don't have postage set up for overseas customers. We are working on this and will hopefully have this up and running shortly.
When will my order arrive?
Orders take about a week to arrive. We are a small business doing everything ourselves, so things will take a bit longer than Amazon.
When possible, we do post things out quicker, so hopefully you won't have long to wait for your order.
We hope our unique products are worth the little wait!
Where will my order be dispatched from?
All orders for the game are posted from St Ives, Cornwall. We usually take our parcels down into town and post them from The Wharf Post Office. If you have visited St Ives, you most likely have walked past us as we are there most days! If we have too many parcels we take them to the delivery office on the Penbeagle Estate, up the hill by the Fire Station.
What postal service do you use?
We use good old Royal Mail. Most orders will arrive with your normal postal delivery. The game is too big to fit through your letterbox, so if you are not in when the postman comes they might take it to your local Royal Mail depot.
Is ordering with you secure?
Even though we are a very small business, we still adhere to the highest industry standards to protect your personal information.
We never get to see your payment information ourselves - this is dealt with by Shopify payments or paypal who are much bigger and cleverer than us and know how to protect your information wisely. We don’t sell, lease or otherwise distribute any personal customer information. We hate this happening to our own personal information so we wouldn't do it to you either.
What payment methods do you accept?
We accept all major credit and debit cards and paypal. If you don't have online access to this, do contact us and we can arrange for you to pay by snail mail and cheque. This will take some time though as we have to wait for your funds to clear into our bank before we will post them out to you.
What if I don't receive my order?
Just contact us at stivesbythesea@gmail.com and we will help you. We are actual people here, not some faceless bots so we will always be here to help.
How do I get a refund?
We really hope you do like your order. However, we know that ordering via the internet can be strange and you might not like our products once you have got them there in person. We do offer a 60 day refund policy but you do need to pay for the return postage yourself, and we don't refund the postage you have already paid (otherwise we would be really out of pocket!).